Archived: Corkland Road Medical Practice

We carried out an announced comprehensive inspection of Corkland Road Medical Practice on 7 January 2020 as part of our inspection programme. This was the first inspection of Corkland Road Medical Practice since the new provider was registered in July 2019.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We rated the practice as good for providing safe services because:

• The practice had clear systems and processes to keep patients safe.
• There were adequate systems and processes to assess, monitor and manage risks to patient safety.
• The practice had effective systems in place for the safe management of medicines.
• The practice had a system to learn and make improvements when things went wrong.

We rated the practice as good for providing effective services because:

• Patients needs were assessed and care and treatment was delivered in line with current legislation, standards and evidence-based guidance.
• The practice was able to show that staff had the skills, knowledge and experience to carry out their roles.
• Staff worked together and with other organisations to deliver effective care and treatment.
• Staff were consistent and proactive in helping patients to live healthier lives.
• The practice was able to show that it was monitoring consent to care and treatment.

We rated the practice as good for providing caring services because:

• Staff treated patients with kindness, respect and compassion. Feedback from patients was mostly positive about the way staff treated people.
• Staff helped patients to be involved in decisions about care and treatment.
• The practice respected patients’ privacy and dignity.

We rated the practice as good for providing responsive services because:

• The practice organised and delivered services to meet patients’ needs.
• Patients were able to access care and treatment in a timely way. Patient feedback was mostly positive around being able to see a clinician when they needed to.
• Complaints were listened to and responded to and used to improve the quality of care provided.

We rated the practice as good for providing well-led services because:

• Leaders could demonstrate that they had the capacity and skills to deliver high quality, sustainable care.
• The practice had a clear vision and strategy to support the delivery of high quality and sustainable care.
• The overall governance arrangements effective.
• The practice had clear and effective processes for managing risks, issues and performance.
• There was evidence of systems and processes for learning, continuous improvement and innovation.

The areas where the provider should make improvements are:

• Review and improve the infection, prevention and control audit process.
• Improve the system for monitoring high risk medicines to capture all information received from the hospital.
• Continue to work to improve patient satisfaction in response to feedback.
• Develop a structured clinical audit plan.
• Develop a patient participation group.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care