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Oulton Manor Requires improvement

The provider of this service changed - see old profile


Inspection carried out on 5 May 2021

During an inspection looking at part of the service

Oulton Manor is a care home in Oulton, Leeds. People in care homes receive accommodation and personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. The home is registered to provide accommodation and support for up to 77 people. There were 58 people using the service at the time of the inspection.

We found the following examples of good practice.

We were somewhat assured that this service met good infection prevention and control guidelines.

The home was clean and tidy however cleaning records had not always been completed.

At the time of our inspection the home was allowing visitors and there was protocols in place to reduce the risk of infection.

Staff also recorded when they had washed their hands to ensure this was carried out on a regular basis.

The provider had appropriate arrangements to test people and staff for COVID- 19 and was following government guidance on testing.

Staff were trained on how to keep people safe from the risk of infection. All staff wore their PPE in line with government guidance.

People admitted to the service were supported following government guidelines on managing new admissions during the COVID-19 pandemic.

The home's infection prevention and control policy was up to date and in line with current guidance. The home had a contingency plan in place for when emergencies occurred.

We were somewhat assured that this service met good infection prevention and control guidelines. The home was clean and tidy however cleaning records had not always been completed.

Inspection carried out on 23 January 2020

During a routine inspection

About the service

Oulton Manor is a care home providing personal care for 74 older people some of whom may be living with dementia. The service can support up to 77 people.

People’s experience of using the service

Risk assessments did not always contain the relevant information about people’s known risks to mitigate or prevent incidents. Incidents and accidents were reported and most of the time actions were taken to prevent future occurrences. However, we found two incidents where actions had not been taken. Staff knew how to keep people safe and reported any safeguarding concerns. We found one safeguarding incident which had not been reported to the CQC. We recommended the provider ensures all risk assessments are current and all incidents are investigated, and actions are taken to mitigate risks.

Initial assessments were carried out to ensure people’s needs could be met prior to coming into the home. People told us they enjoyed the food and were provided with regular drinks to stay hydrated. When required monitoring of people’s diet intake had been completed so people remained healthy. Health professionals were involved in people’s care when required. Consent was obtained from people when staff supported them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The home was beautifully decorated and also met the needs of those people living with dementia.

People and relatives said staff were kind and provided a high standard of care. Staff were active in helping people to remain as independent as possible. People were offered choices and staff respected people’s privacy and dignity. People were supported by staff who knew them well and we observed positive interactions. Staffing levels and recruitment procedures were robust.

Most care plans were carried out and included people’s individual preferences for care. However, we found some care plans lacked these details. Records were not always up to date or accurate to reflect people’s needs. We recommended the provider reviews all their records to ensure these were accurate. There was no impact on people as staff knew their needs well. Complaints were managed effectively, and people were satisfied with the actions the home took when concerns were raised. Activities were provided for people to prevent social isolation.

People and their relatives felt confident in the management team and the staff said they enjoyed working in the home. The provider had a variety of community links which benefited those people living in the home. The management team were honest and open throughout our inspection and keen to make improvements to develop the care people received.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 28 April 2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.