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Advance Healthcare (Broad Meadow)

The provider of this service changed - see old profile

We have not inspected this service yet

Inspection summaries and ratings from previous provider


Overall summary & rating

Good

Updated 9 April 2019

About the service: Broad Meadow is an extra care housing scheme for people aged 50 years and over. Broad Meadow provides on-site emergency response and planned domiciliary care to people within their own homes in the scheme. At the time of this inspection 168 people lived in the scheme, but only 45 people used the domiciliary care service.

People’s experience of using this service: People told us they felt safe and well supported by the staff from the service. The provider followed robust recruitment checks, to employ suitable staff, and there were sufficient staff employed to ensure domiciliary care visits were carried out in a timely way. People's medicines were managed safely.

Staff received appropriate training to give them the knowledge and skills they required to carry out their roles. This included training on the administration of medicines and on how to protect people from the risk of harm. Staff received regular supervision to fulfil their roles effectively and had yearly appraisals to monitor their work performance.

People had choice and control of their lives and the staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had access to a wide range of facilities on-site; these included a restaurant, coffee shop, hairdresser, pub, gym and library. People living with dementia were able to take part in bespoke activity groups and social events. There was a planned programme of activities open to everyone living in the scheme.

Staff knew about people's individual care needs and care plans were person-centred and detailed. People gave us positive feedback about the staff and described them as "Excellent, caring and friendly." We were told the staff treated people who used the service with compassion, dignity and respect.

People told us the service was well managed and organised. The registered manager assessed and monitored the quality of care provided to people. People and staff were asked for their views and their suggestions were used to continuously improve the service.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Rating at last inspection: Good (the report was published 21 July 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 9 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 9 April 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 9 April 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 9 April 2019

The service was well-led.

Details are in our Well-Led findings below.