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Inspection Summary


Overall summary & rating

Good

Updated 6 February 2021

The Whitebeach care home provides accommodation and support for up to 39 older people some of whom live with dementia. At the time of the inspection there were 29 people living at the home.

We found the following examples of good practice.

There had been an outbreak of covid-19 at the home and people had been supported to isolate in their bedrooms. At the time of our inspection the home had finished its isolation period but had not yet opened to visitors.

The registered manager told us that some residents were not able to fully understand the need for isolation but they were supported by staff. One to one support was provided, with time spent reassuring people and explaining the need for having to remain in their bedrooms. Loved ones were able to support their relatives using iPads to video call.

The service was regularly deep cleaned and items such as plastic toilet seats were regularly replaced. External training had been provided to all staff and specialist training had been provided to the cleaning staff and night staff who also had daily cleaning responsibilities. Following isolation, the service slowly opened its communal areas whilst maintaining social distancing. For example, just four people could use the dining area at any one time.

The service had zoned areas during the outbreak and staff and residents remained in their particular part of the building. Staff had separate entrances to help facilitate this. Visitors to the service passed through a closed reception area where they had temperatures taken and were required to don full personal protective equipment (PPE). There were PPE stations throughout the service.

Staff were wearing PPE in line with government guidelines. There were two main PPE storerooms and staff had been given zip-up bags to carry a daily supply. Pedal bins were in place throughout the service to dispose of used PPE safely.

Inspection areas

Safe

Good

Updated 6 February 2021

Inspected but not rated.

Effective

Good

Updated 6 February 2021

Caring

Good

Updated 6 February 2021

Responsive

Good

Updated 6 February 2021

Well-led

Good

Updated 6 February 2021