Background to this inspection
Updated
3 August 2022
Chiltern Breastfeeding Partnership is operated by Mrs Lucinda Elisabeth Leacroft Lishman. The service provides tongue tie assessment and division for babies up to six months old. Tongue tie is a condition in which an unusually short, thick or tight band of tissue (lingual frenulum) tethers the bottom of the tongue tip to the floor of the mouth, which can make it difficult to breastfeed. The service had completed 114 tongue tie divisions in the 12 months prior to the inspection.
The service operates from a clinic in Princes Risborough, Buckinghamshire. The clinical room is hired from a GP practice. The service also offers home visits and online consultations when required. The service has two members of staff; the registered manager who carries out the tongue tie divisions, and an administrator.
The location is registered to provide the following regulated activities:
The service runs alongside an osteopathy and feeding support service which does not carry out any regulated activity.
A registered manager is a person who has registered with the Care Quality Commission to manage the service. They have legal responsibility for meeting the requirements set out in the Health and Social Care Act 2008. The service has had a registered manager since June 2019.
This location registered with the Care Quality Commission in June 2019 and this is its first inspection. We carried out a planned comprehensive short notice announced inspection on 15 and 16 June 2022 to make sure we had access to the service and key staff. Not all activities carried out by Chiltern Breastfeeding Partnership are regulated by CQC, therefore we inspected only surgical procedures.
Updated
3 August 2022
This was the first time this service was inspected. We rated it as good because:
- The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. The service assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
- The service provided good care and treatment and advised on pain relief when babies needed it. The service monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
- Staff treated people with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
- The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
- Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.