During a routine inspection
Caremark is a domiciliary care agency providing personal care to older people living in their own homes within the South Gloucestershire area.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 12 people were receiving personal care.
People’s experience of using this service and what we found
People were supported by staff who had the skills and knowledge to meet their needs safely and effectively and followed best practice. Views of people were valued and used to make improvements to their care and support.
People's care and support needs were being met in line with their personal preferences. The service responded promptly when people’s needs changed. The service worked well with other health professionals to make sure people’s care needs were met.
People were actively involved in making decisions about their care. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff members felt they were valued and respected by the management team, who sought their involvement to improve and develop the service.
People were supported by staff who were caring, kind, respected their dignity and privacy, and promoted their independence.
The service was well managed, by a registered manager and management team who were described as ‘supportive’, ‘approachable’ and, ‘brilliant’. Quality assurance systems, including audits, feedback from people who used the service and staff were all used to make continuous improvements to the quality of the service people received.
Rating at last inspection: This service was registered with us on 2nd July 2019 and this is the first inspection.
Why we inspected: This was a planned inspection. The service was rated Good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.