• Dentist
  • Dentist

Perfect Smile Bracknell Market Street

5 Alston House, Market Street, Bracknell, RG12 1FA (01344) 484466

Provided and run by:
Perfect Smile Bracknell Limited

Latest inspection summary

On this page

Our current view of the service

Updated 2 April 2025

We carried out this announced off-site inspection on 12 April 2025.

Where we carry out an offsite assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.

We found the practice had met regulations

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

 

Perfect Smile Bracknell Market Street is part of Perfect Smile, a dental group provider. The practice is in Bracknell Forest and provides NHS and private dental care and treatment for adults and children.

The practice had step free access to the treatment rooms on the ground floor. Disabled accessible parking was available close to the practice.

The practice had 4 treatment rooms.At the time of our assessment, there was a total of 19 staff, of which there were 10 dentists, 3 dental nurses, 1 trainee dental nurse, 1 dental hygienist, 2 receptionists, 1 treatment coordinator and the practice manager.

We gathered feedback from staff and spoke to a range of staff during our assessment, including 2 dentists, 1 dental nurse, 1 trainee dental nurse, the practice manager and the area compliance /registered manager.

People's experience of the service

Updated 2 April 2025

Three weeks before our off-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 29 people.

Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.