SIBAN LTD

Updated 20 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with four relatives of people using the service about their experience of the care provided. We spoke with five members of staff, including the registered manager, the care coordinator and three care workers. We contacted two health and social care professionals for their feedback about the service.

We reviewed a range of records. This included two people’s care records and medication records. We looked at two staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 20 May 2022

About the service

SIBAN LTD is a domiciliary care agency which provides personal care to people in their own homes in the Leeds area.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 16 people using the service of whom 13 were receiving the regulated service of personal care.

People’s experience of using this service and what we found

There were systems in place to help safeguard people from the risk of abuse. Risks were assessed, monitored and reviewed regularly. Medicines were managed well at the service. Measures were in place to help prevent and control the spread of infection.

People’s needs were thoroughly assessed and care plans included clear information around how care and support should be delivered. Referrals were made to other professionals as needed.

Staff were recruited safely and there were sufficient staff to meet the needs of the people who used the service. Staff were given a thorough induction and training was on-going.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were well cared for and respected and were involved in decisions around their care and support. Care was person-centred and reflected people’s choices and preferences. Individual communication methods were recorded and adhered to.

The service had an appropriate complaints procedure, which was included within the service user guide. The provider understood the need to be open and honest in responding to concerns. People reported that communication with the service was good.

The service was committed to continuous learning and improvement, informed by a number of audits and quality checks. The service worked well with partner agencies.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At the last inspection the overall rating was inspected but not rated (published 9 September 2020). This is the first full inspection for this service.

Why we inspected

This was a planned inspection to look at all five domains and to rate the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.