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Inspection Summary


Overall summary & rating

Good

Updated 15 May 2019

About the service: Bethphage 2 is registered to provide supported living and domiciliary care to people in their own homes. At the time of inspection 37 people were receiving a service, however, only 23 people were in receipt of the regulated activity ‘personal care’. Under the Health and Social Care Act (2008) only people in receipt of a regulated activity can be inspected by CQC.

The registered office for the service is located in a community centre, close to local amenities.

People’s experience of using this service: People were safeguarded from harm by staff recruited using safe recruitment procedures. Risks to people’s safety were assessed and medicine was administered by staff who had received the relevant training. Infection control measures were in place and where lessons had been learnt following an accident or incident, information was shared amongst the staff team.

Peoples care needs were assessed and reviews took place. People were supported by staff who had received training relevant to their role. People were supported to maintain a balanced diet and have access to drinks when they wanted one. People were supported to access health care services and the principals of the Mental Capacity Act 2005 were met. Staff worked with people to maintain their own property.

Staff treated people with kindness and respect. People were involved in decisions about their care and their privacy was respected.

People received personalised care and any complaints received were formally investigated. End of life care and advance decisions had been considered for some of the people supported.

Staff understood the values of the organisation and the registered managers were clear on their responsibilities. People and their families were involved in giving their opinion on the service and a local advocacy charity supported the quality assurance process. The provider worked in partnership with others and promoted best practice.

We feel that the service has met the requirements of good and more information is in the full report

Rating at last inspection: At the last inspection the service was rated as good (report published 6 October 2016)

Why we inspected: The service was inspected in line with our methodology and the previous rating of good.

Follow up: We will continue to monitor the service and review any intelligence received to inform future inspections.

Inspection areas

Safe

Good

Updated 15 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 15 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 15 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 15 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 15 May 2019

The service was well-led

Details are in our Well-Led findings below.