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KindCare At Home (Redhill) Good

Reports


Review carried out on 7 January 2022

During a monthly review of our data

We carried out a review of the data available to us about KindCare At Home (Redhill) on 7 January 2022. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about KindCare At Home (Redhill), you can give feedback on this service.

Inspection carried out on 12 October 2021

During a routine inspection

About the service

Kindcare At Home (Kindcare) is a domiciliary care agency that provides support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were five people receiving the regulated activity of personal care at the time of our inspection. Support ranged from daily visits to 24-hour live-in care.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback was consistently positive about the service people received. People felt safe, valued and cared for. Relatives praised the support that their loved ones received and expressed how the agency had improved the lives of their family members.

There were good systems in place to keep people safe. Risks had been appropriately assessed and action taken to safeguard people from the risk of abuse or avoidable harm.

Enough staff were employed to meet the needs of the people who received personal support. People were supported by a regular and reliable team of staff who knew them well. Staff were kind and compassionate in their approach and had developed a good rapport with both people and their families. Staff promoted people’s privacy and dignity and encouraged people to retain their independence.

Appropriate steps were taken to ensure staff were suitably vetted prior to appointment. Recruitment was values based, focusing on the attitudes, experience and willingness to learn of prospective staff. Training was ongoing to ensure staff had the skills and experience to support people effectively.

Each person was assessed prior to the commencement of care, from which a personalised plan of care was devised. Support was provided flexibly and regularly reviewed to ensure it remained responsive to people’s changing needs.

There were good systems in place to keep people healthy, hydrated and ensure medicines were administered as prescribed.

The registered manager was committed to delivering high quality support and had a clear strategy for expanding the business, without compromising on quality. Quality assurance and governance systems ensured ongoing monitoring and improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20/06/2019 and this is the first inspection.

Why we inspected

This was a planned inspection to look at the overall safety and quality of the service and to provide a rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.