We carried out an announced comprehensive at The Men’s Health Clinic as part of our inspection programme.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
This service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
The service is registered for the provision of treatment and advice by a medical practitioner. The primary aim of the clinic is to support and treat males with low testosterone levels through testosterone deficiency syndrome (TDS) and provide testosterone replacement therapy (TRT) where needed.
The Medical Director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We reviewed a sample of 89 feedback emails provided on the day of inspection and spoke with one client. Feedback was positive, describing the service as being professional, caring and informative. Clients stated they were given information to allow for an informed decision and details of what the treatments would include.
Our key findings were:
- Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
- Medicines and emergency equipment were safely managed.
- The service was offered on a private, fee paying basis only.
- The practice had facilities and was well equipped to treat patients and meet their needs.
- Patients received full and detailed explanations and costs of any treatment options.
- The service had systems in place to identify, investigate and learn from incidents relating to the safety of patients and staff members.
- There were effective governance processes in place.
- There was an infection prevention and control policy; and procedures were in place to reduce the risk and spread of infection.
- There were clear systems in place to receive, manage and learn from complaints.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care