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The local authority has identified this service as suitable to care for people discharged from hospital with a positive coronavirus (COVID-19) test result. We have checked it meets the infection prevention and control standards we expect. Find out more about these checks

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 23 March 2021

About the service

Brownlee Court is a care home providing personal and nursing care for up to 116 older people, some of who are living with a dementia type illness. At the time of the inspection the service was supporting 40 people.

People’s experience of using this service and what we found

Some people’s care records required further information regarding their individual health needs and how this impacted on their day to day life. Some medicines records required reviewing to better instruct staff and support with stock checks. The provider's quality monitoring of the service had not been effective in identifying these issues. We have made a recommendation about this.

People told us they felt safe using the service and received their medicines on time. Relatives were confident family members were well cared for. One told us, “The best thing is everything. I can sleep at night knowing [person] is looked after.”

There was a proactive approach to assessing and managing risk which allowed people to remain as independent as possible. Safe recruitment practices were in place to help ensure that only suitable people were employed at the service.

The home had appropriate checks and maintenance systems in place to ensure the environment and equipment was safe for people living at the service.

People's needs and wishes were assessed prior to moving into the service. People received care and support from experienced staff who were supported in their role. People were offered a nutritious and balanced diet.

People were involved in decisions about the care they received. People had maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People, their relatives and staff had access to, and support from, a management team who they told us they would be comfortable raising concerns with.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 November 2019 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about the care people received, infection control and staffing. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 March 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 23 March 2021

The service was caring.

Details are in our caring findings below.

Caring

Good

Updated 23 March 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 23 March 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 23 March 2021

The service was not always well-led.

Details are in our well-led findings below