Our current view of the service
Updated
4 June 2025
We carried out this announced, on-site inspection on 29 July 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The Eledent Clinic is in the London Borough of Sutton and provides private dental care and treatment for adults and children.
There were parking spaces available nearby in a multi-storey car park.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 7 staff, of which there were 1 dentist, 1 periodontist, 1 endodontist, an occasional visiting sedationist, 1 dental nurse, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 endodontist, 1 dental nurse, and the practice manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of the service
Updated
4 June 2025
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 38 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“Thorough, kind and professional.”
“Very gentle and explained the process so well.”
“I highly recommend them to my friends and family as I like that the environment is calm and clean, the staff are always kind, as well as the convenient option of being able to book appointments online.”
“Good explanations before treatment of what to expect, use of camera and x rays to show you what they were dealing with and help explain what treatment was needed.”
“Reception is always very helpful and accommodating with appointment booking to work best to my schedule.”
“They are the best dental practice I have ever been to, all the staff are so gentle and kind. I have recommended them to various friends and family.”
“Highly recommend The Eledent Clinic to anyone looking for top-quality dental care with a personal touch!”
“My teeth are in the best shape since I've been a patient there.”
“I feel they have an enthusiasm around developments in dentistry, which inspires confidence in me as a patient.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.