Archived: Wood Hill Lodge

Wood Hill Lodge is a care home that provides accommodation, nursing and personal care for adults living with physical disabilities and/or mental health issues, including older adults living with dementia. The home can accommodate up to 99 people in one purpose-built building over four floors, each of which has separate adapted facilities. At the time of this inspection there were 41 people residing at Wood Hill Lodge.

People’s experience of using this service and what we found

Safe recruitment procedures made sure staff were of suitable character and background. There were enough staff deployed to help people keep safe. There were systems in place to recognise and respond to any allegations of abuse. Medicines were stored safely and securely. There were effective systems in place to ensure people received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People enjoyed the food served at Wood Hill Lodge and were supported to eat and drink to maintain a balanced diet. People were supported to maintain good health and have access to health and social care services as required.

Staff were provided with an effective induction and relevant training to make sure they had the right skills and knowledge for their role. Staff were supported in their jobs through meetings, supervisions and appraisals.

The service was well-led. The manager was responsive to any issues raised. There were effective systems in place to monitor and improve the quality of the service provided. The service had policies and procedures which reflected current legislation and good practice guidance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 January 2020).

Why we inspected

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We received concerns in relation to the management of staff and the standard of facilities provided to people. As a result, we undertook a focused inspection to review the key questions of safe, effective and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe, effective and well-led sections of this report. The overall rating for the service has remained as good.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Wood Hill Lodge on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Wood Hill Lodge is a nursing and residential home, which at the time of this inspection was providing personal and nursing care to 50 adults and older adults, some of whom were living with dementia. The home comprises of four floors. The service can support up to 99 people.

People’s experience of using this service and what we found

The service continued to provide a good standard of care and the leadership team demonstrated a commitment to continuously improving the service. The registered manager was supportive, responsive and promoted a culture of person-centred care at the service. The registered provider had an effective system of governance in place to monitor and improve the quality and safety of the service. Most minor improvements identified during the inspection visit the senior management team were already aware of and actively working to address.

The service used a number of creative methods to ensure people and relevant persons involved in their care had a voice, which was valued and listened to. Overall, people were satisfied with the care they received and throughout the inspection we saw very caring interactions between staff and people who used the service. Some people gave mixed views about the provision of activities and food available, which we shared with the management team. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were assessed, and care was planned and delivered in a person-centred way, in line with legislation and guidance. People were supported to receive their medicines when they needed them and records showed people had regular access to healthcare professionals to make sure their health care needs were met. People’s nutritional needs were met and the menus we saw offered variety and choice.

Staff were recruited safely and there were enough of them to keep people safe and to meet their care needs. Staff were receiving appropriate training which was relevant to their role and people's needs. Staff were knowledgeable about how to identify and report any safeguarding concerns, which had been reported to the local authority as per the reporting procedure.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.