Dean Wood Care Home

Updated 8 December 2023

Dean Wood Care Home is a residential and nursing home providing personal and nursing care to up to 80 people. The service provides support to older people, some of whom were living with dementia. At the time of our assessment there were 76 people using the service. Dean Wood Care Home has three floors, each of which has separate adapted facilities. The ground floor provided care for people living with dementia. The first floor provided care for people with nursing care needs and the second floor was dedicated to residential care. We spoke with 4 people and 2 relatives about their experience of the care provided. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with the registered manager, the business manager, head of care, administrator/receptionist, 2 nurses, 8 members of staff and 1 ancillary staff. We also spoke with two visiting professionals. We carried out our on-site assessment on 11 December 2023. Off site assessment activity started on 12 December 2023 and ended on 11 January 2024. We looked at 6 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control; Equity in experiences and outcomes and Governance, management and sustainability.

Updated 8 December 2023

We observed staff interacting with people. On the whole, people received person centred care, that met their assessed needs. However, we saw that some people could have received better outcomes and personalised care if further work had been undertaken to understand their needs further. This would have provided a greater equity in experiences and outcomes for people. People were protected from harm. Relatives had no concerns for the safety of their loved ones. Risks were identified and managed safely. We observed staff positively engage with people.