County Healthcare Services Limited

Registration details

CQC register County Healthcare Services Limited to carry out these legally regulated activities. Contact us if you think County Healthcare Services Limited is operating services not listed here.

Type of service

• Homecare agencies

Service specialism

• Caring for adults over 65 yrs
• Caring for adults under 65 yrs
• Dementia
• Learning disabilities
• Mental health conditions
• Sensory impairments

Local authority

Dudley

Monitored services

CQC register County Healthcare Services Limited to carry out the following legally regulated services here:

Personal care

Mrs Anne Ndlovu is responsible for these services.

Ms Mandy Williams is the registered manager for these services at this location.

Condition of this registration relating to carrying out this regulated activity

Within 14 days of this condition taking effect, the Registered Provider must implement an effective system to ensure each service user has a written care plan available. The care plan must include information about how to meet each service users identified care needs and include detailed information on how staff should support service users with their individual complex care needs such as behaviours that may challenge and specific health conditions.

The Registered Provider must within 14 days after this condition taking effect, implement an effective system to ensure each service user has a written risk assessment. The risk assessment must provide information for staff that identifies the known risk associated with each service users care and treatment and set out steps on how staff should mitigate these known risks.

Within 28 days of the condition taking effect, the Registered Provider must:
a. Have effective governance systems in place to ensure they carry out audits on service users care plans and risk assessments, to ensure information is up to date and accurate.
b. Implemented an effective audit and monitoring system of staff members recruitment files to ensure they have a full employment history, photographic identification, copies of qualifications, suitable references have been obtained from all employers and criminal convictions have been risk assessed.
c. Implemented an effective audit and monitoring system to review of the policies and procedures in place are complied with in the day to day running of the service and support provided to service users.

Within 14 days after this condition takes effect and then every first Monday of each calendar month thereafter, the Registered Provider must send to the Commission a written report outlining the findings of these audits. The report should contain details of the timescales for improvements, who will be responsible for them and what the quality assurance arrangements will be going forward to ensure that the agreed actions are completed.