25 August 2020
During an inspection looking at part of the service
Dale Care – Complex is a domiciliary care agency providing personal care and support to people in their own homes. At the time of inspection, the service was providing personal care to 43 people.
People’s experience of using this service and what we found
Overall, people received their medicines as prescribed. Staff had their competence to administer medicines safely checked. The provider had systems in place to minimise and prevent infections. Staff received training on infection prevention and control and how to use personal protective equipment (PPE) safely.
Staff undertook training in safeguarding and knew how to report any concerns. People told us they felt safe using the service and found staff to be kind and caring. People had risk management plans in place in response to identified risks. These were reviewed regularly and in response to any changes to people’s need.
The provider recruited staff safely making sure they carried out the necessary pre-employment checks. Staff had opportunities for meetings and welfare supervisions where they could discuss any concerns or worries.
People, relatives and staff knew who to approach with any concerns and were confident these were addressed. The registered manager and staff promoted and encouraged person centred care to ensure people were treated as individuals. The provider and registered manager monitored the quality of the service by checking all areas of service provision Any identified improvements were made. People's views were sought, and action taken as a result of any feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 June 2019, and this is the first inspection.
Why we inspected
This was a planned inspection in line with our inspection programme. We have made changes to the way we work due to COVID-19. This is to avoid putting pressure on services that are caring for people. We completed a focussed inspection. During this inspection we looked at two key areas safe and well-led. We do not look at all the five key questions during a focussed inspection. Therefore, the service was not given an overall rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.