We carried out a review of the data available to us about Nassh Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nassh Healthcare Ltd, you can give feedback on this service.
NASSH HEALTHCARE LTD a domiciliary care agency. It provides personal care to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 14 people were receiving a personal care service. Two of those lived in a supported living setting where they had a greater need for support and carers supported them throughout the day and night time.
People’s experience of using this service and what we found
There were systems in place to monitor the quality and safety of the service, management carried out regular checks.
Medicines were managed safely. Staff were trained in medication and had their competency assessed.
There were enough staff to effectively meet the current packages of care which supported people’s needs. People were supported safely and any risk regarding their care was assessed. Staff were aware of how to report any concerns about neglect or abuse and were confident if they raised a concern it would be addressed.
People were supported by a regular team of care staff and said they generally received their calls on time. People were confident care staff had received appropriate training to meet their needs; we saw this was in line with current guidelines.
People’s care was provided by kind and caring staff and people told us they treated them with respect. People's individual risk assessments and care plans were reviewed in line with feedback from the inspection. Improvements were made and sent to the inspector the day after the inspection took place.
The provider worked in partnership with other agencies to make sure people received the right care and support.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were given opportunities to be involved in activities they enjoyed and try new experiences when they wanted to.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had access to sufficient supplies of Personal Protective Equipment (PPE) and received regular updates from the provider on the management of risks related to COVID-19.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 22 July 2019 and this is the first inspection.
Why we inspected
This was the first comprehensive ratings inspection of the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.