We carried out a review of the data available to us about ACS Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about ACS Homecare, you can give feedback on this service.
ACS Homecare LTD is a domiciliary care agency providing personal care to people living in their own homes. The service supported children and adults with both physical disabilities and/or cognitive impairments. At the time of the inspection there were three people receiving support from the service.
People’s experience of using this service and what we found
People and relative’s felt safe with care staff that visited them. People’s risks were clearly documented and staff had appropriate guidance to keep people safe. Staff had received safeguarding training and were aware of their responsibilities around recognising and reporting concerns of abuse. Staff were recruited safely and appropriate background checks completed before staff started working. The service had provided effective staff training and appropriate Personal Protective Equipment (PPE) to manage the risks of COVID-19.
Staff received a good level of support to help them in their role. This included a robust induction process, regular training, support and annual appraisal. People’s support needs around food and drink was clearly documented in people’s care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives felt staff were, kind, respectful and understood their support needs. Care and support was tailored to each person according to their needs and lifestyle. This ensured people were able to have an active and fulfilled life. People were encouraged to do things for themselves where possible to maintain and promote their independence. Staff were aware of people’s religious and cultural needs.
Care plans were person centred and clearly documented how people wanted to receive their care.
People and relatives knew how to complain if there were any issues and were confident the registered manager would deal with it.
There was good management oversight of the service. Numerous audits and checks were completed to monitor and improve the quality of care. People were regularly asked for their feedback about the care they received via satisfaction surveys and telephone calls. People and relatives knew the registered manager and management team well and told us they felt able to talk to them about anything.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17/09/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.