During an assessment under our new approach
Date of assessment: 18 November 2025 to 17 December 2025. This service is a domiciliary care service registered to provide personal care for people living in their own homes in the community. They provide support to people with a range of different needs including older people, people with dementia and people with physical disabilities. At the time of the assessment 70 people were using the service who were receiving the regulated activity of personal care. Not everyone who uses a domiciliary service receives personal care. CQC only inspects where people receive personal care.
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a primary need of learning disability or an autistic person. However, we assessed the care provision under our specialist guidance ‘Right support, right care, right culture, as it is registered as a specialist service for this population group. This provider was able to demonstrate how they were meeting the underpinning principles of ‘Right support, right care, right culture’.
We rated this service under our previous methodology in November 2021 where it was inspected and rated as good overall. At this assessment we reviewed all 5 key questions and rated the provider good overall.
Care records were completed in collaboration with people and their relatives. People felt included in decisions around their care. Care plans included person-centred details about people needs and included people’s areas of interest and history.
Staff received training to support them to do their jobs well. Staff were encouraged and supported to develop in their roles and opportunities to take on more responsibility were available for staff who wanted to do so. Staff felt valued in their roles and spoke positively about working for the service. Recruitment was completed safely with pre-employment checks taking place in line with current requirements.
Policies and processes were in place to keep people safe from harm. Staff were training in safeguarding and understood their role and responsibilities in relation to this. Records evidenced that where concerns for a person’s safety were identified, this information was quickly passed on to the relevant services.
People were treated kindly by staff who knew them well and respected their choices for care. People and staff felt supported by the management team at the service.
Managers completed regular audits and governance of the service to ensure care was delivered safely and to identify and address issues quickly.