We carried out a review of the data available to us about Respectful Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Respectful Care, you can give feedback on this service.
Respectful Care is a domiciliary care agency. It provides personal care to people living in their own homes in the community. At the time of our inspection there were 58 people receiving care and social support.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 29 people were receiving personal care.
People’s experience of using this service and what we found
People received a service which was person centred and met their needs. People spoke highly of the service they or their family member received. People we spoke with felt involved in the service and relatives felt communication was good.
The provider had systems in place to safeguard people from the risk of abuse. Staff received training in safeguarding and knew what action to take if they suspected abuse.
The provider ensured staff wore personal protective equipment (PPE), and were mindful about infection prevention and control. All people we spoke with told us staff wore PPE and left their home clean and tidy. Accidents and incidents were recorded, and action taken to mitigate future incidents.
Risks associated with people's care were identified and managed in line with people's needs and preferences. People's medicines were managed safely. The provider ensured sufficient staff were available to support people in line with their assessed needs.
People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received appropriate training to help them carry out the duties they were employed to perform. Staff felt supported by their managers. Staff felt valued and told us everyone was part of the team and as important as each other. Staff were recruited safely, and pre-employment checks were carried out.
We found people had been referred to appropriate professionals when required to ensure their needs were met.
Care plans were person centred and offered staff guidance about how to support people. Staff knew people well and assisted people to maintain their independence.
The provider had effective systems in place to monitor the quality of the service. This process helped identify any concerns or areas for improvement and gave clear actions to rectify them in a timely way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service at the previous premises was good (published on 7 August 2018).
Why we inspected
This was the first inspection of a newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.