• Hospital
  • Independent hospital

Impact Medical Limited

Overall: Good read more about inspection ratings

Unit 7j, Topham Drive, Aintree Racecourse Retail & Bus Pk, Liverpool, L9 5AL (0151) 522 2520

Provided and run by:
Impact Medical Limited

All Inspections

07 March 2023, 13 March 2023

During a routine inspection

Our rating of this location improved. We rated it as good because:

  • Staff were competent and trained in key skills, safeguarding, assessing risks and reporting of incidents.
  • Managers monitored the effectiveness of the service.
  • Leaders had developed their leadership skills and were competent in how they ran the service using reliable systems and processes.
  • Leaders had acted on feedback from the previous inspections and now met regulatory requirements.
  • The service was engaged in research and innovation to improve outcomes for patients.


  • Safeguarding policies were not fully in line with up-to-date legislation.
  • Although risks were recorded this was not in a consistent manner and did not enable tracking and monitoring.

06 Oct 2022

During a routine inspection

We carried out this announced focused inspection because at our last inspection we had concerns about the quality of service and had rated the service overall as inadequate. This focused inspection was to look at those parts of the service that had not met regulatory requirements to assess whether they did now meet these requirements.

This inspection was not rated: We found that:

  • Staff now had training in key skills, understood how to protect patients from abuse, and managed safety well. The service improved how it controlled infection risk. Staff now assessed risks to adult patients.
  • Managers now monitored the effectiveness of the service.
  • Leaders had improved how it ran services using reliable information systems and now supported staff to develop their skills so that staff were clear about their responsibilities and accountabilities.


  • The service did not have a robust policy or procedure in place to assess risk to child patients.
  • Although risks were recorded this was not in a consistent manner and did not enable tracking and monitoring.

23rd and 25th May 2022

During a routine inspection

We have not rated this location previously. We rated it as inadequate because:

  • Staff did not have training in key skills to understand how to keep patients safe and protect them from abuse. Staff did not assess risks to patients or act upon them. The service did not manage safety incidents well and infection risk was not well controlled.
  • The service did not have effective systems to monitor the effectiveness of the service or make sure staff were competent. Staff were not trained to support patients to make decisions about their care.
  • The service did not maintain secure records in relation to persons employed in the carrying on of the regulated activities.
  • Leaders did not run services using reliable information systems or support staff to develop their skills. Staff did not understand the service’s vision and values, or how to apply them in their work. The service did not engage with patients and the community to plan and manage services and all staff were not committed to improving services continually.


  • The service had enough staff to care for patients and keep them safe and kept good care records.
  • Staff monitored pain and patients were given pain relief when they needed it. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives. Key services were available to suit patients' needs.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service took account of patients’ individual needs. The service did not plan care to meet the needs of local people. The service did not have control of whether people could access the service when they needed it and did not have to wait too long for treatment.
  • Staff felt respected, supported and valued. They were focused on the needs of patients receiving care