We carried out a review of the data available to us about Infinity Health Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Infinity Health Group, you can give feedback on this service.
Ransom Wood Business Park is a domiciliary care agency providing nursing and personal care to people in their own homes. At the time of the inspection one person was using the service.
People's experience of using this service and what we found
This small, caring service was run by two experienced registered nurses. The staff were friendly and kind and got on well with people using the service. A relative said, “The staff have earned [person’s] affection. [Person] looks out of their window and waits for them to come. They brighten [person’s] day.”
The service was well-staffed. People using the service and relatives received a weekly rota, so they knew which staff were coming to them. A care worker said, “We have enough travel time, calls last the length they’re meant to, and we are rarely late or early for calls due to well-organised, realistic rotas.”
Staff protected people from harm and followed risk assessments to ensure they were supported in a safe way. Staff wore personal protective equipment (PPE), including face masks, when supporting people and were trained in infection control.
People’s healthcare needs were assessed, monitored and met in conjunction with healthcare professionals where necessary. People’s care plans were personalised and included their preferences. Medicines were managed safely.
People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported.
The registered manager communicated well with people, relatives, and staff and involved them in decisions about people’s care and support. A staff member said, “Messages are always passed on. If there are any changes in people’s care needs staff are told right away.”
The service had a positive, person-centred approach and staff had a good understanding of equality, diversity and human rights. They were sensitive and respectful regarding people’s cultural needs.
The provider and registered manager audited the service to ensure it was running effectively. They sought feedback from people, relatives, and staff and used it to make ongoing improvements to the quality of care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 08 July 2019 and this is the first inspection.
Why we inspected
This was the first inspection of a newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
During the inspection
This was an 'inspection using remote technology'. On these type of inspections we do not visit the office location and instead use technology such as electronic file sharing to gather information, and video, phone calls and emails to engage with people, relatives, staff and other stakeholders.