You are here

Inspection Summary


Overall summary & rating

Good

Updated 21 February 2020

About the service

Elimay Homecare is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, the service was providing personal care to 10 people.

People’s experience of using this service and what we found.

People were happy with the service they received which they described as reliable, dependable and met their individual needs. They told us they felt safe in the company of the staff who knew them well and were kind and friendly.

There were enough staff safely recruited to cover the planned visits to people. People told us a regular team of staff including the registered manager provided their care and they were punctual, stayed the allocated time and they had never had a missed visit. Records seen confirmed this.

Staff understood how to protect and safeguard people. Risks to people were assessed and mitigated, which reduced the risk of harm.

Where people required support with their medicines, this was done safely. Infection control processes protected people from the risks of cross infection.

People received care and support from staff who were trained and supported appropriately. Where people required support with their dietary needs and health, this was provided effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems to monitor the quality and safety of service were in place. People were asked for their views and their feedback used to improve the service and make any necessary changes.

Rating at last inspection

The last rating for this service was Good (published 30 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 21 February 2020

The service was safe.

Effective

Good

Updated 21 February 2020

The service was effective.

Caring

Good

Updated 21 February 2020

The service was caring.

Responsive

Good

Updated 21 February 2020

The service was responsive.

Well-led

Good

Updated 21 February 2020

The service was welled.