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Access Support Services - SADACCA Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 10 October 2019

About the service:

Access Support Services - SADACCA (Sheffield and District African Caribbean Community Association) Ltd is a domiciliary care agency. It provides personal care to older people living in their own home in the community. At time of the inspection the director was managing the service. The service was providing support to two people.

People’s experience of using this service and what we found:

At our last inspection we found the director had outsourced all the staffing to another company. The decision to outsource the staffing at the service was not meeting the registered providers 'Statement of Purpose'. At this inspection we found the staff providing the support at the service were now employed by Access Support Services – SADACCA Ltd.

The person we spoke with did not express any concerns or worries about their safety. They were very satisfied with the quality care provided by the service.

We saw the system in place to manage people’s medicines has improved since the last inspection. Medicines were managed safely at the service.

At our last inspection we found people did not have risk assessments in place, to ensure that potential risks to people were managed and minimised. At this inspection we found action had been taken to ensure a risk assessment was undertaken and each person had a care plan in place. However, we saw people’s risk assessments needed to be more person centred. This showed further improvement was required.

There were sufficient staff employed by the service to meet people’s needs. People were supported by staff who knew them well.

Safeguarding procedures were robust and staff understood how to safeguard people.

Systems were in place to make sure managers and staff learnt from events such as incidents, concerns and investigations.

The provider completed pre-employment checks for new staff, to check they were suitable to work at the service. However, we saw staff recruitment records required improvement to ensure all the relevant information was stored in each staff member’s file. We shared this information with the director.

We saw the training provided to staff had improved since the last inspection. We saw staff received a range of training and support relevant to their role. Staff told us they felt fully supported and listened to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Care workers understood the importance of respecting people’s diverse needs and promoting independence.

The person we spoke with told us staff were respectful and treated them in a caring and supportive way.

Since the last inspection the provider’s complaints procedure had been updated. A copy had been given to each person using the service. The service had not received any complaints since the last inspection.

At our last inspection we found the quality assurance systems in place to monitor the quality and safety of the service required improvement. At this inspection we found enough improvement had been made and the provider was no longer in breach of regulation 17.

Rating at last inspection:

At our last inspection in July 2018 the service was rated requires improvement (Supplementary report published 4 October 2018) and we found two breaches of the regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC

Inspection areas

Safe

Requires improvement

Updated 10 October 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 10 October 2019

The service had improved and was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 October 2019

The service had improved and was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 October 2019

The service had improved and was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 October 2019

The service had improved and was well-led.

Details are in our responsive findings below.