Douglas House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive- this means we looked for evidence that the provider met people’s needs.

We reviewed 1 quality statement within responsive. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. The rating for this key question remains good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed staff around meal times interact with people in a caring and compassionate way, and staff anticipated people’s needs quickly regarding food and fluids. Policies were tailored to people’s religious beliefs, for example, the services medicines policy referred to ‘Attention must also be paid to the administration of medicines during fasting, e.g. Ramadan.’ The service worked to ensure there was equity in experience and outcome.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.