Douglas House

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring- this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

We reviewed 1 quality statement within caring. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. The rating for this key question remains good. This meant people were supported and treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider empowered people to have their say about things that were important to them. People were encouraged to maintain relationships. From our observation on day 1, at times there could be more meaningful activities.

People told us they wanted more meaningful activities. A person told us, “We have all been sat there this morning, it is so boring, and why do we have nothing at weekends.” On the first day of our assessment, we observed people sat in front of the TV and seeming withdrawn, however, on day 2, we observed a range of activities and people being supported to go out.

People and most relatives told us staff knew people’s likes and dislikes. A relative commented, “They all know, his quirky ways”, and a person told us, “The staff are all lovely, and they know me well and know what I need, and most of them treat me with respect.”

A staff member told us, “Everyone is individual here, but it is all person-centred care, and it is about knowing people really well.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.