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Human Support Group Limited - The Windings Good

The provider of this service changed - see old profile


Inspection carried out on 11 September 2020

During an inspection looking at part of the service

About the service

The Windings is an ‘extra care’ service providing personal care to 20 people living in their own flats at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe and trusted the staff who came into their home. They told us staff never missed any calls and told us staff left their homes clean and tidy after visits. People were protected by safeguarding processes and staff were clear of the process to follow to refer concerns. Staff were safely recruited and had the necessary skills to meet people’s needs. People were protected by risk assessments relating to their support and assessed hazards in their home environment. People received support with prescribed medicines and had their nutritional needs assessed. When needed, people were supported to access to health professionals and had their health needs monitored.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Support plans were person centred, detailed and were presented in a format which made them easy to understand. People were aware of their support plan and confirmed they had the opportunity to be involved in making changes.

People felt cared about and confirmed they were treated with respect. Sensitive information was kept confidential at all times.

Complaints were dealt with in a timely manner and to the satisfaction of the person raising the concern and Information on a range of issues were presented in a way was appropriate to people’s understanding and sensory limitations. The views of people were regularly sought. Where action was needed to improve support; immediate action was taken to achieve this.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 5th June 2019 and this is the first inspection.

The service under the previous provider had not received a rating following its initial registration on 8 February 2018.

Why we inspected

This was a planned inspection following safeguarding concerns that had been received, a change in managerial oversight and to assess hygiene practices in light of the Covid 19 pandemic.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.