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Wixams Retirement Village Good

Inspection Summary


Overall summary & rating

Good

Updated 27 January 2021

About the service

Wixams Retirement Village provides care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. People’s care and housing are provided under separate contractual agreements.

Not everyone using Wixams Retirement Village received personal care. CQC only inspects where people receive personal care.This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The village scheme consists of 230 apartments. At the time of this inspection 28 people using the service were receiving a regulated care service.

People’s experience of using this service and what we found

People spoke positively about the care they received and told us they would recommend the service to others. One person said, “We think they (staff) are reliable and they genuinely care." Another person said, “It is a good place and the care is good. The carers are kind and thoughtful."

People were protected from abuse and avoidable harm and risks were managed safely.

Thorough care plans and risk assessments were completed by staff and were tailored to the individual’s needs. People and relatives told us they were involved in this process and their care plans were regularly reviewed.

Staff completed training and competency checks and were knowledgeable in their roles.

Systems were in place to manage infection control. Staff were provided with an adequate supply of face masks, gloves and aprons.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff encouraged people to maintain their interests and hobbies. Wellbeing advisors and activity co-ordinators worked enthusiastically to provide a range of activities and made these available to all.

The manager and staff took pride in their work and were passionate in working with people to achieve good outcomes.

People felt confident in raising complaints and concerns if necessary.

People and staff were positive about the management and felt they were approachable.

Quality assurance audits were completed, and plans implemented where relevant to drive change and improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 June 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 27 January 2021

The service was Safe.

Details are in our safe findings below.

Effective

Good

Updated 27 January 2021

The service was Effective.

Details are in our effective findings below.

Caring

Good

Updated 27 January 2021

The service was Caring.

Details are in our caring findings below

Responsive

Good

Updated 27 January 2021

The service was Responsive.

Details are in the responsive findings below.

Well-led

Good

Updated 27 January 2021

The service was Well-led.

Details are in the well- led findings below.