Copperclay Mews

Updated 22 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

Two inspectors carried out the inspection.

Service and service type

Copperclay Mews is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a registered manager. This means that when registered they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spent time with people living at the service. We spoke with one person who used the service, two relatives, the registered manager, and two care staff.

We reviewed a range of records. These included two people’s care records, a variety of records relating to the management of the service, including audits and procedures were reviewed.

After the inspection

We carried out telephone interviews with five members of care staff and continued to seek clarification from the provider to corroborate evidence found. We looked at, audits, care plans, reports and policies.

Updated 22 May 2021

Copperclay Mews is a residential care home providing accommodation and personal care to people with a learning disability and or autism. Four people were living at the service at the time of our inspection, the service can support up to five people. The building is adapted into separate flats.

People’s experience of using this service and what we found

We received positive feedback from people, who told us they were happy living at Copperclay Mews. People received person-centred support and staff knew people well. The care plans in place covered all aspects of peoples care and support preferences to ensure a personalised experience. People were supported to maintain important personal relationships.

Peoples health and well-being needs were supported by the staff team who encouraged people to develop, try new things, learn new skills and achieve personal goals. People were empowered to have their say and to exercise their rights. Access to an advocacy service was available and taken up when needed.

There were systems in place for communicating with people, their relatives and staff to ensure they were fully involved and included one to one meeting, handovers, team meetings, phone calls and emails. The environment was clean, safe and maintained to a good standard. It was adapted to meet people’s needs and personalised to suit people’s preferences.

Medicines were managed well, safely administered and recorded accurately. Individualised risk assessments were in place. Staff were confident they would raise concerns to safeguard people. Robust recruitment and selection procedures ensured suitable staff were employed.

All essential visitors had to wear appropriate personal protective equipment (PPE). In addition, complete NHS Track and Trace information, provide evidence of a negative COVID-19 test and have their temperature checked prior to entering the home. Additional cleaning of all areas and frequent touch surfaces was in place and recorded by staff. Staff completed online training and paper-based learning booklets provided by the local NHS infection prevention and control team. Training included putting on and taking off PPE, hand hygiene and other Covid-19 related training. Competency checks and spot checks were carried out by the registered manager with all staff regarding safe use of PPE as well as practice checks.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were supported to reach their personal goals through person centred approaches from leadership and staff with the right skills and attitudes to achieve this.

Rating at last inspection

This service was registered with us on 31 May 2019 and this is the first inspection

Why we inspected

This was a planned first rating inspection. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.