The Care Quality Commission
  • Services in your home
  • Homecare service

KC Care & Social Activities Limited

Overall: Good read more about inspection ratings

45b, Rawmarsh Hill, Parkgate, Rotherham, S62 6DP 07593 769795

Provided and run by:
KC Care & Social Activities Limited

All Inspections

During an assessment under our new approach

Date of Assessment: 23 June to 14 August 2025.

KC Care and Social Activities Limited is a domiciliary care service providing care and support to people in their own homes.

The Care Quality Commission (CQC) only inspects where people receive personal care. Personal care indicates that a person requires help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Not everyone who used the service received personal care. At the time of our assessment 11 people were receiving personal care. The service is registered to support people of all ages with different health and care needs, including children, people with physical disabilities, autistic people and people with a learning disability.

‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

This assessment was prompted in part due to concerns received about the service. At our last assessment the service was rated good overall. At this assessment the rating has remained good. This inspection covered all quality statements under the key questions Safe, Effective, Caring, Responsive and Well led. During this assessment we found no evidence to indicate people were at risk of harm from the concerns raised.

People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked with partner agencies involved in people’s care for the best outcomes. Staff made sure people understood their care and treatment to enable them to give informed consent. The provider placed a lot of emphasis on safeguarding people and care was based on latest guidance and good practice, and people were supported to stay safe.

The service had a culture of learning and people felt confident to raise concerns. There were enough staff to provide care and support to people. The registered manager made sure staff received training and support to maintain high-quality care.

People were treated with kindness and compassion. Staff protected people’s privacy and dignity and treated them as individuals and supported their preferences. The provider supported staff wellbeing.

People were involved in decisions about their care and staff provided information in a way people could understand. People knew how to give feedback and were confident the provider took their opinions seriously and acted on them.

The team promoted positive risk taking, which enabled people they supported the freedom to pursue their own interests and to live their lives as they chose.

9 March 2022

During a routine inspection

About the service:

KC Care and Social Activities is a care at home service which provides personal care and support to older adults. At the time of our inspection there were 20 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service

There was a quality monitoring system in place, areas for improvement were identified and staff were informed of any changes that arose from audits. However, there was not always documentary evidence that this had been carried out. The registered manager had identified the shortfalls in documentation and was in the process of implementing a new electronic quality monitoring system, where all audits would be documented with actions. Staff were receiving training to be able to use the new system. This will then need embedding into practice to ensure effective monitoring to continually drive improvements.

We have made a recommendation that the registered manager continues to implement the new electronic quality assurance system and ensure it is embedded into practice.

People told us they felt safe. Staff understood safeguarding and whistleblowing procedures. There were sufficient numbers of staff employed to meet people’s needs. Staff we spoke with also confirmed this. There was a safe recruitment process, which ensured only staff suitable to work with vulnerable adults were employed. Accidents and incidents were monitored, however, documented evidence of lessons learnt was being improved. Risks to people were identified and assessments were in place, which were being reviewed as part of the new electronic care plan records that were being implemented. People were protected by the prevention and control of infection. Medication systems were in place and followed by staff to ensure people received their medicines as prescribed. Some minor documentation issues were identified in regard to medicines. These were addressed by the registered manager following our site visit.

Staff we spoke with were knowledgeable about people needs. Staff had received effective training to ensure their knowledge was up to date. Staff were supervised and supported. People were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice however, documentation to evidence this was being completed at the time of our visit.

People we spoke with told us staff were extremely kind and caring. Relatives we spoke with were positive about the care and support provided. Staff we spoke with understood people’s needs and described how they respected their dignity. One person said, “The carers are nice, kind and pleasant people. They are caring towards me and will do anything that I ask.” Relatives felt listened to and said complaints were appropriately dealt with and resolved. People we spoke with told us their views were listened to and obtained. Feedback from staff was extremely positive about the leadership and support received for them to be able to fulfil their roles and responsibilities.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us in May 2019 and this is the first rated inspection.

Why we inspected

The inspection was prompted in part due to concerns received about infection prevention and control policies and guidelines which had not been followed, putting people at potential risk. A decision was made for us to inspect and examine those risks.

Follow Up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

1 September 2020

During an inspection looking at part of the service

About the service:

KC is a domiciliary care agency proving care and support to people in their own homes in the community. At the time of our inspection eight people received personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene, eating and medication. Where they do we also consider any wider social care provided.

People’s experience of using this service:

People and relatives we spoke with told us staff were excellent and made them feel safe. Staff understood safeguarding and whistleblowing procedures. We found adequate staff were employed to meet people’s needs. The recruitment process was robust to ensure only staff suitable to work with vulnerable adults were employed. The registered manager promoted a focus on openness and transparency. This ensured staff learned when things went wrong. Accidents and incidents were monitored to enable positive risk taking. People were protected by the prevention and control of infection. Medication systems were in place and followed by staff to ensure people received their medicines as prescribed. Documentation to improve systems was being implemented at the time of our inspection.

People told us they were supported by the same group of staff, which ensured consistency. People told us staff were flexible and their care was consistently delivered to meet their needs and choices.

The registered manager monitored the quality of the service to make sure they delivered a high standard of care. People and family members spoke positively about the quality of the service. Staff said they were comfortable raising any concerns and the management team were approachable. People and their relatives were able to feedback on the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This service was registered with us in May 2019 and this is the first inspection.

Why we inspected:

This was a planned inspection in line with our covid 19 pandemic methodology. The service had been registered for over a year with the CQC and had not been inspected, therefore we carried out a focused inspection looking at safe and wellled to ensrue people using the servie were safe.

Follow Up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.