27 March 2019
During a routine inspection
Careplex domiciliary services are registered to provide personal care as part of a supported living setting. Staff provide personal care and support to people at pre-arranged times and in emergencies. There was one person receiving care and support on the day of the inspection and because of this and the fact that we want to protect this person’s rights to a private life, the report will provide an overview rather than specific examples.
People’s experience of using this service:
¿ People told us they felt safe with the support of staff. Risks to people had been assessed and staff had a good understanding of these risks and how to minimise them.
¿ People were supported to receive their medication as prescribed and staff demonstrated a good knowledge of types and signs of abuse and how to report concerns of abuse.
¿ People were supported by staff who had the skills to meet their needs. People’s consent was sought before providing support. Staff demonstrated a good understanding of the Mental Capacity Act 2005 and what this means for people.
¿ People’s nutritional needs were met, and people were happy with the support they received to enjoy a choice of meals and maintain a healthy diet. People had access to healthcare professionals when required.
¿ People told us staff were kind and caring in their approach and people’s privacy and dignity was respected. People’s independence was maintained and encouraged.
¿ People received individualised care and support from staff that demonstrated detailed knowledge of people’s individual needs. This person-centred approach had resulted in positive outcomes for people.
¿ People’s needs were assessed and reviewed on a regular basis. People’s care records were person centred and included their likes, dislikes and preferences.
¿ People and relatives felt confident raising concerns should they need to.
¿ Staff, people and relatives spoke positively about the registered manager and provider.
¿ The management team had systems in place to monitor the quality of the service that they provided.
Rating at last inspection:
This was the first inspection since the service registered in July 2013; the service first started supporting people in November 2018.
Why we inspected:
This was a planned inspection which took place on 27 March 2019.
Enforcement:
Full information about CQC’s regulatory response to the more serious concerns found in inspections is added to reports after any representations and appeals have been concluded.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.