Kingston Court Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Communication was a theme throughout our inspection indicating it was not always consistently clear and robust. The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. However, communication was an issue raised by many people and relatives. Although this was addressed, onward monitoring was required to ensure this improvement was embedded within the service.

During our visit we observed visitors using the code to the front door to let themselves out. We also observed visitors not always signing in or out. This posed a risk to the safety of people and also a risk to emergency services, should an evacuation be required, as an up-to-date list of those within the service would not be available. The management team changed the code to the front door for staff only and also reviewed signing in/out procedures with staff for visitors attending he service.

During the visit to the service, we observed excessive heat in laundry areas and in some communal and bedroom areas. The management team acted on feedback and purchased fans for throughout the home and asked their estates team to attend and review laundry cooling systems.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.