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Inspection Summary

Overall summary & rating


Updated 18 April 2020

About the service

Mapledale accommodates up to ten people with learning disabilities and complex needs. At the time of our visit ten people lived at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were protected from the risk of abuse and avoidable harm. Staff understood how to support people to manage risks and avoid harm. People received their medicines from trained staff. Staff recruitment continued to be safe.

People's needs had been holistically assessed in detail. Care plans developed from these, helped ensure people's needs were met effectively. Staff had received training which supported them to provide effective care. People's health needs continued to be met. People were supported to have maximum choice and control in their lives and staff supported them in the least restrictive way possible and in their best interests.

People were supported by kind and compassionate staff who were committed to supporting people they described as being like family. People were supported respectfully in ways which upheld their dignity. People's communication needs were assessed in very detailed ways which helped them to express their views.

People received person-centred care which reflected their needs and preferences. The provider employed lifestyle and communication coordinators to develop and review people's ability to communicate and engage with a broad range of activities.

The service was well-led. The management team ensured the values of the organisation were clear to staff and supported good practice. The manager followed good governance systems which helped ensure the quality of both care practice and record keeping was maintained.

For more details, please see the full report which is on the CQC website at

Rating at the last inspection and update

The last rating for this service was good (published 23 August 2017). Since this rating was awarded the original 20 bed home has been divided into two ten bed homes. The service has changed their name and re-registered. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on our previous rating.

Inspection areas



Updated 18 April 2020

The service was safe.

Details are in our safe findings below.



Updated 18 April 2020

The service was effective.

Details are in our effective findings below.



Updated 18 April 2020

The service was caring.

Details are in our caring findings below.



Updated 18 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 18 April 2020

The service was well-led.

Details are in our well-led findings below.