We carried out a review of the data available to us about Hillside on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hillside, you can give feedback on this service.
Hillside is providing personal care to three people with learning disability and mental health support needs. The service can support up to four people. Hillside is two separate attached houses, each house had three bedrooms, kitchen, living room and bathroom facilities.
People’s experience of using this service and what we found
The provider and registered manager had limited governance systems in place which did not formally capture improvements or actions.
People felt safe with the care provided and risks were managed well. This was due to staff training and staff understanding how to report any concerns. Risk to people were identified and were assessed to ensure that people were able to take informed risks. People were supported by staff who had been safely recruited.
People’s medicines were managed safely. Staff felt they received appropriate training for their role. People’s care plans detailed what was important to them and included their likes and dislikes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were the underpinning principles of Right support, right care, right culture. People’s voice was clearly heard in the support being provided and people felt they were able to express what was important to them. People felt staff were kind and staff spoke about people and their dedication to their role in a compassionate way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 May 2019 and this is the first inspection.
Why we inspected
This was a planned inspection and was the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.