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Hexham Carntyne Residential Care Home

The provider of this service changed - see old profile

We have not inspected this service yet

Inspection summaries and ratings from previous provider


Overall summary & rating

Good

Updated 8 March 2018

Hexham Carntyne Residential Care Home is a ‘care home’ split over three floors for 19 older people. People in care homes receive accommodation and nursing or personal care as single packages under one contractual agreement. Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. This home does not provide nursing care. At the time of the inspection the service was fully occupied.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. At this inspection we found the service remained Good.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff knew about safeguarding procedures, had received training and knew what to do if they had any concerns. People and their relatives reported that staff maintained their safety.

Medicines were managed appropriately, with people being given the opportunity to self-medicate where they were able.

Risk assessments were in place and these were regularly reviewed and updated as changes occurred. Personal evacuation plans detailed what staff would do in particular emergencies and fire drills had been carried out. A fire risk assessment had just been carried out and the provider was in the process of addressing the actions required. Accidents and incidents were recorded and monitored for trends occurring.

There were sufficient numbers of staff on duty. Effective recruitment and selection procedures continued to be in place. Staff were supported and had the skills and training required to adequately support the people in their care.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

Staff were aware of the dietary needs of people and support was given when required. People enjoyed the food and refreshments available. Care was person centred, planned and regularly reviewed to ensure it continued to meet people’s needs. There were activities available for people to choose from should they have wished to participate.

Good working relationships had been developed with external health care professionals, including, GPs and nurses.

We were told the staff team were very caring. We observed warmth and kindness shown to people throughout our inspection. People’s dignity, privacy and respect were maintained by staff. Staff were discreet and remembered to speak quietly when asking people about supporting them with personal care when in the company of others. People were promoted to maintain their independence and encouraged to choose what they wanted to do. .

We saw a copy of the provider’s complaints policy and procedure and people knew how to make a complaint if they needed to. The provider had received many compliments about the care and support provided by the staff.

People, relatives and staff were asked their views and played a part in the operation of the service. People and their relatives told us that all of the staff and management were approachable. They also confirmed this included the ‘sisters’ who visited regularly.

The provider had systems and procedures in place to monitor the quality of the service provided. When issues or shortfalls were identified, corrective actions were taken. The

Inspection areas

Safe

Good

Updated 8 March 2018

The service remains Good.

Effective

Good

Updated 8 March 2018

The service remains Good.

Caring

Good

Updated 8 March 2018

The service remains Good.

Responsive

Good

Updated 8 March 2018

The service remains Good.

Well-led

Good

Updated 8 March 2018

The service remains Good.