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Inspection Summary


Overall summary & rating

Good

Updated 14 September 2021

About the service

JohnJasper Care is a domiciliary care agency providing personal care to nine people at the time of the inspection. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were treated in a caring manner and staff knew them well. People and their relatives were involved in decisions about their care. People’s dignity was maintained, and their independence was promoted.

People felt safe while being cared for. The provider had processes in place to safeguard people. Staff were confident in raising concerns if they needed to.

Staffing was consistent and helped to maintain a continuity of care. New staff were recruited safely. Medicines were administered safely, and staff followed good infection prevention and control (IPC) practices.

Care was person-centred and responsive to people’s needs. Concerns were acted on appropriately and the service learnt from mistakes, taking action to improve the service.

People’s care records were accurate and accessible. Staff were trained appropriately and were well supported. People were supported to maintain their independence and make choices about their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider demonstrated good governance practices. Staff understood their roles and there was an open culture, meaning information was shared and acted upon.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 May 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 September 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 September 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 September 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 September 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 September 2021

The service was well-led.

Details are in our well-led findings below.