Background to this inspection
Updated
14 September 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of two inspectors.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service short notice of the inspection due to it being a small service.
What we did before the inspection
We reviewed the information received about the service since its registration with CQC. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with two people who used the service, five relatives and one person’s social worker about their experience of the care provided. We spoke with four members of staff including the provider, registered manager and two care workers.
We reviewed a range of records. This included three people’s care and medicines records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found.
Updated
14 September 2021
About the service
JohnJasper Care is a domiciliary care agency providing personal care to nine people at the time of the inspection. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were treated in a caring manner and staff knew them well. People and their relatives were involved in decisions about their care. People’s dignity was maintained, and their independence was promoted.
People felt safe while being cared for. The provider had processes in place to safeguard people. Staff were confident in raising concerns if they needed to.
Staffing was consistent and helped to maintain a continuity of care. New staff were recruited safely. Medicines were administered safely, and staff followed good infection prevention and control (IPC) practices.
Care was person-centred and responsive to people’s needs. Concerns were acted on appropriately and the service learnt from mistakes, taking action to improve the service.
People’s care records were accurate and accessible. Staff were trained appropriately and were well supported. People were supported to maintain their independence and make choices about their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider demonstrated good governance practices. Staff understood their roles and there was an open culture, meaning information was shared and acted upon.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 May 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.