We carried out a review of the data available to us about Retain Healthcare Limited - Cheltenham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Retain Healthcare Limited - Cheltenham, you can give feedback on this service.
Retain Healthcare Limited - Cheltenham is a domiciliary care agency providing personal care to 41 older people and people with a physical disability at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
We heard positive views about the service from people, their relatives and professionals such as, "I’m more than happy with Retain and would recommend them.”, “It’s all good, no complaints at all.” and “Very Happy.”
Strong leadership had created an exceptionally positive culture within the service. This drove an innovative and collaborative approach with people at the heart of the service. The service worked closely with local hospitals, the local authority and other care providers to enable large numbers of people to return home from hospital and significantly ease pressure on the local care system during the winter.
People received care which was safe, and staff understood how to support people to maintain their safety. People's medicines were administered as expected. The provider checked the suitability of new staff through robust recruitment processes. Care staff used personal protective equipment (PPE) and supported people to reduce the risk of infection.
Staff received support to carry out their roles through training and regular meetings with senior staff. People were supported to access healthcare services in a timely fashion when the need arose.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with respect and kindness and their privacy and dignity was upheld.
People received personalised care delivered by well trained staff.
Leadership had created a positive culture within the service. The service worked closely with the local authority to ensure people's needs were met.
Rating at last inspection
This service was registered with us on 26 February 2020 and this is the first inspection.
The last rating for the service under the previous provider was Good, published on 1 March 2019
Why we inspected
This inspection was prompted by a review of the information we held about this service.