The Care Quality Commission

Archived: Combined Care Service Ltd

1 Elworthy Grove, Wigan, Lancashire, WN1 3UH (01942) 665044

Provided and run by:
Combined Care Service Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

24, 29 May 2013

During a routine inspection

We spoke with people and family members who received support from Combined Care Services. Everyone said that their support needs were being met and that they had confidence in the carers who were visiting them. Comments from the people we spoke to included, 'Significantly better than anything else, they have exceeded our expectations', 'I went away for the first time and did not worry', 'Brilliant, I can trust them and would not have anybody else' and 'Everything is brilliant, perfect.'

People said that they would raise any concerns they had with the care staff or the provider/manager if needed. In discussions with people using the service it was clear they were aware of what to do in the event of them having a concern or complaint.

All of the people we spoke with made positive comments about the staff members who supported them. Comments from the people we spoke with included, 'Fantastic, I cannot speak highly enough of them, more like friends than carers', 'I think they are smashing, nothing is too much trouble.'

People told us they were regularly asked if they were happy with the care and the service provided and had completed questionnaires about their care and support .

The provider/manager checked the quality of care delivery through direct contact with service users and by supervision of the care workers. This included regular spot checks to ensure the care plan was being implemented and that all tasks within it were undertaken.