Archived: CMG Hampshire Outreach and Home Support Services

CMG Hampshire Outreach and Home Support Services provides care to people living in their own homes and also provides care to five people living at a supported living service. On the day of our inspection there were 13 people using the service.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

CMG Hampshire Outreach and Home Support Services was last inspected by CQC on 12 November 2013 and was compliant with the regulations in force at that time.

Risk assessments were in place for people who used the service and staff and described potential risks and the safeguards in place. Staff had been trained in how to safeguard vulnerable adults. Accidents and incidents were appropriately recorded and investigated. Medicines were appropriately administered and recorded.

The registered provider had an effective recruitment and selection procedure in place and carried out relevant checks when they employed staff. Staffing levels were appropriate to meet people’s care and support needs. Staff were suitably trained and staff received regular supervisions and appraisals.

The registered provider was working within the principles of the Mental Capacity Act 2005 (MCA).

Staff were aware of, and supported people with, their nutritional needs. Care records contained evidence of visits to and from external health care specialists.

Staff treated people with dignity and respect and helped to maintain people’s independence by encouraging them to care for themselves where possible.

People who used the service and family members were complimentary about the standard of care provided by CMG Hampshire Outreach and Home Support Services.

Care records showed that people’s needs were assessed before they started using the service and care plans were written in a person centred way.

Activities were arranged for people who used the service based on their likes and interests and to help meet their social needs.

People who used the service and family members were aware of how to make a complaint however there had been no formal complaints recorded at the service in the previous 12 months.

Staff felt supported by the registered manager and were comfortable raising any concerns. People who used the service, family members and staff were regularly consulted about the quality of the service. Family members told us the management were approachable and communication was good.

This DCA provided support services to 20 people with learning disabilities living in their own home. Five of these people lived together and were supported by staff from this service over a 24 hour period every day. During our inspection we spoke to the registered manager of the service, the operations manager for the provider, four staff members and five people who use the service and their relatives or representatives.

People we spoke with told us that the care they received was excellent and was individualised to their needs. They told us that their privacy and dignity was respected at all times and that they knew how to report any concerns they may have to the manager.

We visited some people in their home and saw that staff supported them to live independent lives. We saw that people had a choice in how they managed their daily activities. People told us they and /or their relatives had contributed to their care plan development. They told us that the service met their needs.

One person told us, 'The carers come into my home and help me to be very happy. I do what I want to do.'

Policies and procedures we saw were in place provided assurances of the quality of care being provided by this agency.