We carried out a review of the data available to us about The Oaks Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Oaks Care Home, you can give feedback on this service.
The Oaks Care Home is located in the Hindley area of Wigan, Greater Manchester and is operated by The Oaks Care Home Limited. The home is registered with the Care Quality Commission (CQC) to provide care for up to 31 older people, some of whom are living with dementia. At the time of inspection 29 people were living at the home.
People’s experience of using this service and what we found
People told us they received kind, compassionate care from staff who knew them well and treated them with respect. People’s views were captured through meetings and questionnaires with feedback on actions taken shared via a notice board.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received appropriate training and support to carry out their roles effectively and provide safe care. People’s health and well being was managed through access to a range of professionals. People were provided with a choice of meal options and their nutritional and hydration needs were being met.
Care plans explained people’s needs and wishes and provided staff with information about people’s life histories. People were supported to maintain contact with family and friends and provided with a range of activities, which they had been involved in choosing. People knew how to complain but told us they had not needed to, as were happy with all aspects of the care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
Following a change in ownership, this service was registered with us on 20 May 2019 under the new provider and had yet to be rated. A focussed inspection of safe and well-led had been carried out in August 2020, after which both key questions were rated good.
Why we inspected
We carried out a focussed inspection of effective, caring and responsive, to enable us to provide the home with a rating, as these key questions had not been covered at the previous inspection in August 2020.
We reviewed the information we held about the service. No areas of concern had been identified in the key questions of safe and well-led since the last inspection. We therefore did not inspect them. Ratings provided for these key questions at the last inspection were used in calculating the overall rating at this inspection.
We looked at infection prevention and control measures. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The Oaks Care Home is located in the Hindley area of Wigan, Greater Manchester and is operated by The Oaks Care Home Limited. The home is registered with the Care Quality Commission (CQC) to provide care for up to 31 older people, some of whom are living with Dementia.
People’s experience of using this service and what we found
People living at the home and their relatives told us the home was a safe place for people to live. Staff demonstrated a good understanding about how to safeguard people from the risk of abuse. Staff recruitment procedures were robust and there were enough staff to care for people safely. The premises were well maintained, with regular servicing of equipment and the building carried out. We observed staff using safe moving and handling techniques whilst assisting people, as well as wearing appropriate personal protective equipment (PPE) when delivering care.
We received positive feedback about management and leadership from everybody we spoke with including staff, people living at the home and relatives. Staff told us there was a positive culture at the home, with good team work throughout. Appropriate governance and quality assurance systems were in place to monitor the service effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The Oaks Care Home registered with CQC under a different provider (The Oaks Care Home Limited) on 20 May 2019. Therefore, this was the first time we had carried out an inspection at this location, under the current registration.
Why we inspected
We received concerns in relation to people’s care needs not being met and risks not being managed. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not include them in this inspection.
The concerns we received related to management of medication, moving and handling, premises and equipment, infection control, confidentiality, management and leadership and staff culture. We used this information when both planning and carrying out our inspection. As this was a focused inspection, only reporting on Safe and Well-led, an overall rating for the location will not be produced.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.