You are here

Sunrise Day Care Services Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 21 March 2020

About the service

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. There were 10 people using the service when we inspected.

People’s experience of using this service

People received a service that met their specific needs safely. People and their relatives told us they were very happy with the support they received, in particular that the service provided staff who spoke their language so they could communicate comfortably.

People were safeguarded from the risk of abuse. Risks relating to people’s support were well-managed through the use of thorough risk assessments with appropriate guidance for staff. There were enough staff to meet people's needs safely and in a timely manner.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s needs were assessed when they started using the service. Staff were trained and supported through regular supervision and appraisal. Staff facilitated access to healthcare services and ensured people had adequate food and drink in line with their preferences.

Staff supported people to maintain their independence and provided support with dignity and respect in mind. Staff were aware of people’s specific individual needs.

Sunrise Day Care Services Ltd provided personalised, person-centred support and had improved their care planning framework since the last inspection.

People told us they felt respected by care staff and the management team, and staff told us they felt listened to by managers who had worked hard to improve the quality assurance systems in the service since our last inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was requires improvement (published 24 May 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 March 2020

The service was well-led.

Details are in our well-Led findings below.