We carried out a review of the data available to us about Aspire Community Care & Support Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Aspire Community Care & Support Ltd, you can give feedback on this service.
Aspire Community Care & Support Ltd provides personal care to people living in their own houses and flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 29 people were using the service.
People’s experience of using this service and what we found
People were safe at the service as there were procedures and systems in place that promoted their safety. Staff had been trained on safeguarding and knew actions to take if they suspected abuse. People’s care needs, and risks were assessed; and care plans detailed how people’s needs would be met and actions to minimise identified risks.
People received their medicines safely. Incidents and accidents were reported, and the registered manager reviewed them and took actions to reduce a repeat of such incidents. Staff followed infection control procedures. Staff were recruited safely and there were enough staff to meet people’s needs.
Staff received training and regular support to be effective in their roles. Staff supported people to access the healthcare services they needed to maintain good health.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People consented to their care before it was delivered. Staff and the provider understood their responsibilities to act within the Mental Capacity Act 2005.
Staff were kind and caring; and respected people’s dignity, privacy and independence. People were involved in their care. Staff understood equality and diversity issues and promoted these.
There was a complaints procedure in place. People knew how to complain if they needed to. Staff told us they had the leadership and direction they needed to do their jobs effectively. The quality of the service was regularly assessed and monitored. The registered manager and staff demonstrated a commitment to their roles. The registered manager complied with the requirements of their registration.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 22 March 2019).
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.