We carried out a review of the data available to us about Helping Hands Bath on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Bath, you can give feedback on this service.
About the service
Helping Hands Bath is a domiciliary care agency providing personal care to people living in their own homes. The service supports adults who have a range of physical, sensory or mental health needs. At the time of the inspection, 17 people were using the service and receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safeguarded from the risk of abuse and felt safe with the staff who supported them.
Systems and processes were in place to keep people safe and staff understood their responsibilities. Risk assessments were in place to help ensure staff kept people safe.
People’s support plans helped them get the help they needed because it was easy for staff to access, understand and keep high quality records. Support plans were personalised and reflected people’s needs. These were reviewed and updated regularly.
People were supported by staff who followed systems and processes to prescribe, administer, record and store medicines safely.
Staff received training in relevant mandatory and core topics. Training reflected legislation, guidelines and current standards. Managers checked staff’s competency to ensure they understood and applied training and best practice.
People and their relatives were positive about the service and told us about ways in which staff were caring, considerate and supportive. People’s individual needs and preferences were identified, and appropriate staff were available to support people.
People were supported to have maximum choice and control of their lives and supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were appropriate staffing levels to meet people's needs and keep them safe. Staff received supervision, informal support and recognition for good practice. Staff were positive about the service and said they felt respected and well supported by managers, who led by example. This encouraged a positive culture.
Governance processes were effective and helped to hold staff to account, keep people safe, protect people’s rights and provide good quality support. People and their relatives were empowered to make decisions about the service and felt confident to feed back on their care and support. Lessons were learned when things went wrong, and actions taken when necessary.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16th May 2019 and this was the first inspection.
Why we inspected
This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.