30 June 2016
During a routine inspection
The last inspection was carried out 15 January 2014 and at that time the provider was compliant with all the regulations inspected.
The service provides personal care and support for 11 people who have a learning disability to live independently in their own tenancies. People live in three houses where they have their own bedrooms and shared communal facilities. The houses have a support worker present 24 hours a day. At the time of the inspection there were 10 people using the service.
There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe. They were protected from abuse and the risk of abuse by staff who had received training and understood how to recognise and report any concern they might have about people’s safety and welfare. We observed people were comfortable and relaxed around staff and staff interaction with people was friendly, encouraging and caring.
The required checks were done before new staff started work and this helped to make sure people received care and support from people who were suitable to work with vulnerable adults.
There were enough staff to ensure people received the right support. Staff were trained and supported to understand people’s needs and provide appropriate care and support.
People received appropriate support to take their prescribed medicines. People were supported to live healthy lifestyles and to meet their health care needs. They were supported to access the full range of NHS services.
People’s risk assessments were completed and these covered a range of areas including accessing the community and personal safety.
The service was working in accordance with the Mental Capacity Act which helped ensure people’s rights were promoted and protected.
Staff received training about nutrition and people were encouraged and supported to make healthy choices and have a varied diet. People were supported to plan their meals, shop and cook.
People were supported to be independent and make decisions about all aspects of their day to day lives. We found staff were respectful and showed kindness and compassion in their interactions with people.
We found people received support which was tailored to their individual needs and preferences.
People were supported to take part in a wide range of leisure, education and work related activities and to develop and maintain relationships with family, friends and their peer group.
People were given information about the complaints procedures in a format which was appropriate to their needs. We found people were listened to and their concerns were acted on.
The registered manager promoted a positive culture which was person centred, inclusive and empowering.
The provider had effective systems in place to monitor and assess the safety and quality of the services provided and there was a culture of continuous improvement.