We carried out a review of the data available to us about Church Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Church Road, you can give feedback on this service.
Church Road is a small residential care home providing personal care and accommodation to people with learning disabilities, or autistic spectrum disorder and/or mental health issues. The home is located in Bolton, Greater, Manchester. The home registered with the Care Quality Commission (CQC) to accommodate up to six people. There were six people living at the home at the time of the inspection.
People’s experience of using this service
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
The feedback we received about the care provided at Church Road was extremely positive. Without exception, relatives and people who used the service consistently told us how caring and compassionate the staff team were, treating them with the upmost respect. There were several examples of where the staff had gone ‘above and beyond’ to ensure people received high quality care and support. The service used a number of different and distinctive ways to involve people in how the home was run. We saw a number of excellent examples where staff had gone the extra mile for people in relation to protected equality characteristics.
The staff team had been very creative in enabling people to stick to their normal routines and continue doing activities they enjoyed during lock down. Where people had enjoyed participating in certain hobbies when they were younger, the service had gone to great lengths to enable people to carry out these activities they had participated in during their childhood.
There was an exceptionally positive culture in the service. Staff consistently told us how much they liked working at Church Road, whilst feeling supported and very motivated to carry out their roles effectively. The feedback we received about management and leadership was very positive and it was clear the whole staff team were truly committed to ensuring people experienced person-centred care. The service had developed a number of links within the local community and worked in partnership with other organisations to ensure people received positive outcomes regarding their care and support. Health care professionals spoke very highly of the service and as a result, people experienced fantastic outcomes.
People told us they felt safe using the service and staff displayed good knowledge about how to protect people from the risk of harm. People received their medicines as prescribed and staff were trained in how to administer this safely. Appropriate staff recruitment checks were carried out and there were detailed risk assessments in place regarding the support people received.
People received the support they needed to eat and drink and were involved with shopping and creating menus which contained their favourite foods. Staff told us they were happy with the level of training, support and supervision available to assist them in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was ‘Inspected but not rated’ (published October 2020). This was a planned focussed inspection in line with our inspection programme due to COVID-19. We do not look at all the five key questions during a focussed inspection. During the inspection we looked at two key areas of safe and well-led. Therefore, the service was not given an overall rating.
Why we inspected
This was a planned inspection based on the previous rating and because the service did not have an overall rating since they registered with CQC in 2019.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The service was registered to provide support to up to six people and there were five people using the service at the time of our inspection. The service has been designed taking into account best practice guidance and the principles and values underpinning Registering the Right Support.
Church Road is a small residential care home providing personal care and accommodation to people with learning disabilities or autistic spectrum disorder and/or mental health issues.
People’s experience of using this service and what we found
Staff had completed safeguarding training and demonstrated a thorough understanding and knowledge of the issues and how to report any concerns. Staff were recruited safely and staffing levels were appropriate to meet the complex needs of the people using the service.
Medicines were managed safely. Staff followed the infection control policy and procedures to reduce the risk of any cross infection within the home. Extra infection control measures had been implemented during the Covid-19 pandemic.
General and individual risk assessments were in place and updated as required. Positive risk taking was supported in order to ensure a good quality of life. The support provided was extremely person centred and a variety of communication methods were used to ensure people were fully involved in all aspects of their care and support. Staff were enthusiastic and highly motivated, worked creatively and were fully supported by the management team.
A range of quality audits and analysis were completed to help ensure continual improvement to service provision. The service worked effectively with all health and social care partners.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with CQC on 28 May 2019 and this is the first inspection.
Why we inspected
This was a planned inspection in line with our inspection programme. We have made changes to the way we work due to Covid-19. This is to avoid putting pressure on services that are caring for people. We completed a focussed inspection. During this inspection we looked at two key areas, safe and well-led. We do not look at all the five key questions during a focussed inspection. Therefore, the service was not given an overall rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.