8 December 2020
During an inspection looking at part of the service
Harlington Care is a domiciliary care agency providing personal care and support to people living in their own homes. The service offers care to older and younger adults and children. At the time of our inspection 178 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 28 people receiving personal care at the time of our inspection.
People’s experience of using this service and what we found
People using the service were happy and their needs were met. They were able to make choices about their care and were involved in planning and reviewing this. People had good relationships with the staff, and they told us staff were kind, caring and respectful.
Risks to people's safety and well-being were assessed, monitored and managed. The staff had enough information about people's needs and risks relating to these so that they could care for people in a safe way
People received support to take their medicines when needed.
Recruitment procedures included checks to make sure only suitable staff were employed. The staff were offered training, supervision and support; and the provider assessed their skills and knowledge. The staff felt supported and enjoyed working for the agency.
There were effective systems for monitoring the quality of the service. These included learning from adverse events, responding to complaints and working with other organisations to make sure people received safe care and treatment.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since it was registered in May 2019.
Why we inspected
The inspection was prompted because our systems had identified a potential risk for people using the service. This was partly because the service had not been inspected before.
We found no evidence during this inspection that people were at risk of harm. Please see the safe, responsive and well-led sections of this full report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.