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Vista Care Supported Living and Domicillary Care Good


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Vista Care Supported Living and Domicillary Care on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Vista Care Supported Living and Domicillary Care, you can give feedback on this service.

Inspection carried out on 29 April 2021

During a routine inspection

About the service

Vista Care Supported Living and Domiciliary Care is a domiciliary and supported living service providing personal care to five people across two properties at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care and staff understood safeguarding procedures and how to raise concerns. Risk assessments were in place to manage risks associated with people’s needs.

Investigations took place into accidents, incidents and any events to identify any lessons to be learnt.

Staff were recruited safely. Appropriate pre-employment checks were carried out.

People’s medicines were administered, as prescribed, by trained staff.

People were protected from infections including COVID-19.

People were supported to maintain a healthy and balanced diet. People had access to health professionals when required.

People's consent was gained before any care was provided. Staff treated people with kindness, dignity and respect and spent time supporting them with activities of their choice.

Care plans reflected peoples’ likes, dislikes and preferences.

Complaints were received and responded to appropriately. The service gained regular feedback from people who used the service to identify any required improvements.

Staff received an induction and training to carry out their roles effectively.

Information provided to people using the service was in a format they could access and understand

Staff received regular supervision meetings and provided positive feedback on the support they received from the registered manager.

We saw evidence of partnership working with other agencies to develop the service provided to people including the Community Team for People with Learning Disabilities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support:

• People were supported to have choice, control and independence.

Right care:

• Care was person-centred and promoted people’s dignity, privacy and human rights.

Right culture:

• Ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 21/05/2019 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about the safety of people using the service. The provider contacted CQC prior to the inspection to raise concerns regarding a safeguarding issue. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe sections of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspec