PPU Enterprises Limited Also known as FirstSight

We rated it as good because:

• The service had enough staff to care for women and keep them safe.
• Staff had training in key skills, understood how to protect women from abuse, and managed safety well.
• Staff assessed risks to women, acted on them and kept good care records.
• The service managed safety incidents well and learned lessons from them.
• Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of women.
• Staff treated women with compassion and kindness. They respected their privacy and dignity. They provided emotional support to women, families and carers.
• The service planned care to meet the needs of local people, took account of women’s individual needs, and made it easy for people to give feedback.
• Women could access the service when they needed it and did not have to wait long for their results.
• Leaders ran services well using reliable information systems and supported staff to develop their skills.
• Staff understood the service’s vision and values and applied them in their work.
• Staff felt respected, supported and valued. They were focused on the needs of women receiving care.
• Staff were clear about their roles and accountabilities.
• The service engaged well with women to plan and manage services and staff were committed to improving services continually.

However:

• Information leaflets were not available in other languages or in an accessible format.
• For women who lacked capacity, the policy to gain consent did not follow national guidance as services offered would not be medically indicated.