Newferry

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and the loved ones told us they were involved in the assessment of their needs, and in the planning of their care to ensure they received person-centred support.

The registered manager and team leaders told us they assessed people before a service was provided. Those assessments included the person and any family members or their representatives. It was evident from care plans, people’s involvement and wishes in what they needed formed an important part of people’s information for staff to follow. The assessment process included a review of any specialist equipment needs and how many staff would be required to support people.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider worked well with the local authority and other healthcare professionals. Care records showed people had been referred to other professionals without delay and this meant people’s care needs could be addressed swiftly and effectively.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider had systems in place to make sure information was shared in a timely manner by everyone involved in people’s care. This ensured joined up, consistent approach to delivering safe and effective care to people in line with their individually assessed needs and preferences.

Staff had access to the information they needed to appropriately assess, plan and deliver people’s care, treatment and support. Staff had access to people’s electronic care plans and risk assessments via an application installed on their mobile phones. This meant they could make notes of the care provided to each person. Care notes were then able to be quality checked by the provider and team leaders, to ensure people received the care they needed in the way they preferred.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff promoted healthy lifestyles in line with people’s likes and preferences and care plans showed people had set health goals with staff able to tell us how these goals were progressing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. Care plans were person centred and focused on people's health conditions, their risks and what support they needed. Appropriate referrals had been made to specialist services when additional health support needs were identified.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. There was information and guidance included in care plans on how people expressed those wishes. Staff demonstrated a good understanding of the Mental Capacity Act 2005.