- Homecare service
Newferry
Assessment report published 3 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 20 May to 5 June 2026 with on-site visits taking place on 20 May 2026 and 2 June 2026. Newferry (Love to Care) is a domiciliary care service providing personal care to people living in their own homes. At the time of our inspection the service was supporting 7 people with the regulated activity of personal care. This service was inspected due to the age of their rating.
The provider had systems and processes to review and monitor the safety and quality of care. Staff understood the safeguarding procedures in place and felt confident concerns would be acted upon by management. Staff were recruited safely and received training and supervision to support them in their roles. Staff understood people’s needs and people were protected and kept safe as staff managed risks. There were processes in place for people to speak up if they had any concerns.
The management and staff had a good working relationship with other professionals and worked collaboratively to ensure people received joined-up care. People were involved in decisions about their care. Records were detailed, and any changes in needs were addressed quickly. People, their loved ones and staff all told us the service was well-led. A range of quality assurance processes were in place and effective to maintain good quality care.
People's experience of this service
People and their loved ones were positive about the quality of their care and support. They felt safe and were fully involved in planning their care and understood their rights. People said staff treated them as individuals and it was clear from our visit people were involved in their care in the home. People and their loved ones felt able to complain and they were confident action would be taken, and improvements would be made.